• Q: What is the turn around on wheel repair?
• A: It depends on the wheel condition and what has to be done to it. Between 24 & 72 hours

• Q: How much does it cost to repair a wheel?
• A: This depends on the type of wheel, condition, and size. Cost is between $75 and $200 for an average wheel. Keep in mind that if your wheel is a high end wheel your price will be significantly higher. For a fair estimate please bring your wheel in to the store so we can take a look at it.

• Q: How much would it be to have items shipped?
• A: It depends on location, and weight on items. Provide us with your zip code

• Q: Do you pick up and deliver?
• A: Yes, but, if you don’t get any service done, or purchase anything from us, then we will be obliged to charge a fee.

• Q: Does Rollo’s Solutions offer any road service?
• A: Yes

• Q: How much does Rollo’s Solutions charge for road service?
• A: Varies on location. From $35-$200

• Q: What kind of wheels do you have in stock?
• A: We have thousands of factory (OEM) and custom wheels in stock. All brand names available.

• Q: Do you carry spacers?
• A: Yes

• Q: Does Rollo’s Solutions sell tires?
• A: YES, we have thousands of new and used tires in stock

• Q: What brand tires do you have in stock?
• A: All brand names in the market

• Q: Does Rollo’s Solutions sell any used tires?
• A: Yes, starting at $10 and up depending on size, brand, and quality

• Q: Do you do any tire repair?
• A: Yes, we do patches, and plugs

• Q: How long does it take to fix a tire?
• A: It takes approximately 20 minutes.

• Q: When is the best time to visit Rollo’s Solutions?
• A: Any day of the week before noon we are not too crowded. Our busiest times are afternoons and Friday and Saturday

• Q: What are your prices on used tires?
• A: It varies on brand, size and tread life. It starts at $10 and up

• Q: Do my tires have any warranty?
• A: Yes, new tires come with manufacturer’s warranty. Used tires have a 24 hour warranty. Low profile tires don’t come with any mileage warranty. Those normally only have manufacturer’s defects warranty.

• Q: Do you sell spare tires?
• A: Yes. Used tires have a 24 hour warranty. If the tire is bad, it will go flat within a few hours; this is why it is only a 24 hour warranty.

• Q: Do used tires come with any warranty?
• A: Used tires have a 24 hour warranty. If the tire is bad, it will go flat within a few hours; this is why it is only a 24 hour warranty.

• Q: How much does Rollo’s Solutions charge just to put air in my tires?
• A: There is no charge to put air.

• Q: What is the price on the least expensive new tire?
• A: It really depends on what brand tire you’re interested in and what size. We beat any competitor’s price.

• Q: Will all tires be repairable?
• A: No. If your tire is slashed on the wall it might not be repairable. Bring your tire in for inspection.

• Q: Do you have any OEM wheels in stock?
• A: Yes, we have all major makes and models

• Q: Can I pay with a credit card over the phone?
• A: No, for yours and our protection we are not set up to take credit cards over the phone.

• Q: What methods of payment do you guys take?
• A: Checks, Credit or Debit Cards, Cash, PayPal

• Q: What are your hours?
• A: Summer hours Monday-Friday 9am-7pm, Saturday 9am-6pm
Winter hours Monday-Friday 8:30am-6:30pm Saturday 9am-6pm Central time

• Q: Does Rollo’s Solutions sell hubcaps?
• A: Yes, all makes and models in the market

• Q: Do you have any center caps in stock?
• A: Yes, all makes and models in the market

• Q: Are you open on Sundays?
• A: No. God rested on the seventh day and so do we.

• Q: Does Rollo’s Solutions buy back wheels and tires?
• A: Yes we do. Please bring your items to the store so that we can agree on a fair price. Unfortunately, we are not able to give you a quote over the phone because it is best that we inspect your wheels and/or tires physically at the store, again, to give you a fair price.

• Q: Do you do any trade-ins?
• A: Absolutely. Please bring your items to the store so that we can agree on a fair price. Unfortunately, we are not able to give you a quote over the phone because it is best that we inspect your wheels and/or tires physically at the store, again, to give you a fair price.

• Q: Do you fix wheels?
• A: Yes, we straighten, repair, re-finish, re-polish, paint and fix almost any damaged wheel. We have the latest computerized equipment and technology in the industry. We don’t just hammer your wheel to make it round.

• Q: What type of wheels do you repair?
• A: We repair almost any kind of alloy / aluminum wheel. See our before and after pictures.

• Q: Do you sell items at wholesale price?
• A: Yes, call or email to set up an account.

• Q: Do you have a layaway plan?
• A: Yes, pay 25% of total and then you have 90 days to finish paying off.

• Q: Any store credit?
• A: Yes, Credit is through GE Bank.

• Q: How much do you charge for rotation and balancing?
• A: Varies on tire size approximately $40.

• Q: Does Rollo’s Solutions do any alignment?
• A: No.

• Q: How much does it cost to re-chrome wheels?
• A: it depends on the size, how curvy the wheel is, if it’s been re-chromed, if wheel is silver; would be cheaper.

• Q: Does wheel repair have any warranty on it?
• A: Only on welding and that’s only on the spot that was repaired. Not on new damage.

• Q: Can I leave a post-dated check?
• A: Yes, required paper work and affidavit.

• Q: Do you accept temporary checks?
• A: Absolutely not

• Q: Do you guys do re-drilling on wheels?
• A: Yes

• Q: How much can I get if I sell my OEM wheels to you guys?
• A: Please bring your items to the store so that we can agree on a fair price. Unfortunately, we are not able to give you a quote over the phone because it is best that we inspect your wheels and/or tires physically at the store, again, to give you a fair price.

• Q: Do you straighten steel wheels?
• A: Yes

• Q: If you don’t have a specific tire in stock, how long will it take to get to your shop?
• A: If we locate your tire locally in Houston, we can get it for you the same day. If it has to be ordered, then it can take from 1 to 5 days, depending where the tire is being shipped from.

• Q: Do you require immediate payment on wheel repair?
• A: Yes, we require full payment before any work is done on your wheel.

• Q: How much do you charge to mount tires?
• A: Prices start at $10 and up depending on the size.

• Q: Do you guys sell staggered fitment wheels?
• A: Yes

• Q: If I decide to return merchandise after having had special ordered it, how • much will I be able to get back?
• A: There will be a 20% re-stocking fee on all special orders.

• Q: Can you paint the wheels the color of my car?
• A: Yes, we just need to get the paint code matched with the exact color of your car.

• Q: Is there any warranty on chrome wheels?
• A: 1 year warranty with proper maintenance

• Q: Are there any specifications as to how I should clean newly bought chrome wheels?
A: Yes, soap and water is the best way to clean your wheels. No harsh chemicals.

• Q: Do I have to pay taxes on used items?
• A: Yes, taxes are paid on all items whether it be used or new

• Q: Do you charge taxes on labor?
• A: No

• Q: Do you take checks with a P.O. BOX address?
• A: No

• Q: Do you fix hubcaps?
• A: Only refinishing and re-painting them.

• Q: Do you speak Spanish?
• A: Yes

• Q: How long have you been in business?
• A: We opened for business in the summer of 1989.

• Q: Is Rollo’s Tire & Wheel on Bissonnet one of your locations?
• A: We used to be one company under the same policies, but we are now independently owned and operating separately.

• Q: Do I have to make an appointment?
• A: No, you do not need to make an appointment; you can call to find out if we’re busy just in case you have a limited amount of time and you need to get something done immediately

• Q: Do you have more than one location in Houston?
• A: No

• Q: Do you sell racing accessories?
• A: No

• Q: Where are you located?
• A: 5524 Richmond Ave, Houston, TX 77056 East of Chimney Rock in the Galleria area across the street from Starbucks

• Q: Do you sell hub rings?
• A: Yes

• Q: Why do I have to pay taxes?
• A: For the same reason you pay taxes everywhere else when you buy merchandise.

• Q: Why do I have to sign the receipt?
• A: By signing the receipt you are acknowledging our terms and policies.

• Q: Why do I have to give you my contact information?
• A: We do not sell your information. We keep a database of our customers for reference only.

• Q: Can you give me an estimate over the phone as to how much you would charge for wheel repair?
• A: No. Please bring your wheel to the store so that we can give you a fair price. Unfortunately, we are not able to give you a quote over the phone because it is best that we inspect your wheels physically at the store, again, to give you a fair price.

• Q: Can I pay with my husband’s (mom’s, sister’s, mothers, etc) credit card?
• A: Absolutely not. Credit cards are not transferable and for security reasons we do not take third party credit cards.

• Q: Why do I have to sign the 10 day storage policy if I am picking up my wheel today?
• A: We call our customers when the wheel is ready, but sometimes, wheels are forgotten and not picked up.

• Q: Can I get a refund if I don’t like the wheels that I ordered?
• A: There will be a 20% restocking fee on special orders.

• Q: If I pay with a credit card, can you reimburse amount back to the credit card?
• A: Yes

• Q: If I sell any wheels or tires to you guys how will I get paid?
• A: At times we pay cash, but we prefer to pay with a check.

• Q: If I own a company and come into your shop, will I be required to pay taxes, will I be tax exempt?
• A: If you are buying items for resale and not for personal use you are not required to pay tax. Please provide us with your resale certificate.

• Q: Do you offer in store credit?
• A: No, it’s processed through GE Bank; they are the ones who determine whether you’re approved or not based on your credit score.

• Q: Why am I being declined if I have really good credit?
• A: it’s not our decision at Rollo’s Solutions whether to approve you or not; GE Bank checks your history and they have the ultimate decision as to why you’re being declined

• Q: Do you guys do any mechanic work?
• A: No

• Q: How can I get to your shop if I am coming from Downtown Houston? • • • • A: Take 59 South, Exit Chimney Rock, make a right on Chimney Rock, Make a right on Richmond Ave, you will see us on your left, at 5524 Richmond Ave

• Q: If I am coming from Sugarland, TX, which exit do I take?
• A: Take 59 North, Exit Chimney Rock, Make a left on Chimney Rock, Make a right on Richmond Ave, you will see us on your left, at 5524 Richmond Ave

• Q: Will you guys re-check my wheel that was repaired to make sure it was accurately fixed?
• A: Yes

• Q: If for any reason, my wheel is still leaking air from the spot that was repaired, can I bring it back to you guys?
• A: Yes

• Q: Do you refinish hubcaps?
• A: Yes, we repaint them. We do not fix them.

• Q: Can I pay later when I pick up my wheels?
• A: No, we require immediate payment before any work is done.

• Q: How much is it to dismount and mount one tire?
• A: It starts at $5 and up

• Q: Am I going to be contacted when my wheel is ready?
• A: Please let us know if you want us to call you

• Q: Can I pay using a friend’s credit card?
• A: No

• Q: How much do you charge to ship internationally?
• A: Certain things apply; such as location, weight

• Q: Are your prices negotiable?
• A: Sometimes; prices are subject to change according to customer’s attitude.

• Q: Why do your prices change from one week/day to the other, in the case of certain products?
• A: Prices are always subject to change

• Q: Do you buy scrap metal?
• A: Yes by weight

• Q: If, so how much do you pay for scrap metal?
• A: $.50 a pound

• Q: Do you guys take insurance claims for any wheel repair/replacement or tires?
• A: yes

• Q: Is the wheel weakened by the straightening process?
• A: No

• Q: How long have you been in business?
• A: Since 1989

• Q: Where do you get all those hubcaps?
• A: We obtain hubcaps from our customers who trade them in for wheels

• Q: Why do I have to put my right thumb print on credit card receipts over $500?
• A: Due to the increase in forgery, fraud by stolen credits, and checks, a right thumb finger print is mandatory on all transactions above $500.

• Q: Do you guys charge a tire disposal fee?
• A: No

• Q: How much is it for wheel reconditioning?
• A: Please bring your wheel to the store so that we can give you a fair price. Unfortunately, we are not able to give you a quote over the phone because it is best that we inspect your wheels physically at the store, again, to give you a fair price.

• Q: If my wheel is cracked can you guys fix it?
• A: Most of the time it can be fixed, but please bring your wheel to determine this.

• Q: How much is it for a plug?
• A: $10 and up.

• Q: How much do you charge to get a tire patched?
• A: $15 and up

• Q: Do you install tire sensors?
• A: Yes.

• Q: How much do you guys charge to straighten a wheel?
• A: Please bring your wheel to the store so that we can give you a fair price. Unfortunately, we are not able to give you a quote over the phone because it is best that we inspect your wheels physically at the store, again, to give you a fair price.

• Q: Do you have used tires in all sizes?
• A: Yes, thousands in stock.

• Q: If I leave a post-dated check, may I come and pay with cash instead on the day the check is supposed to be cashed?
• A: Yes.

• Q: Do you keep quite a few name brand tire sizes in stock?
• A: Yes, all name brands in the market.

• Q: Is Rollo’s Solutions opened on national recognized holidays?
• A: We are closed on New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.

• Q: Can I leave half for my wheel repair?
• A: No, payment must be made in full. No exceptions.

• Q: When I apply for the Car Care One card, will they send me a statement or will I have to come pay you guys at the shop?
• A: You will deal directly with GE Bank.

• Q: Do you do any bodywork?
• A: Yes we do, call for further information. 713.780.8083 8702 Daffodil, Houston TX 77063?

• Q: Will GE Bank send a letter stating why I was declined?
• A: Yes

• Q: I know Henry; can I get a discount and special treatment?
• A: Unfortunately if you know him, we will give you the same service we provide to all our clients.